AI for IT & Helpdesk
Your virtual IT Support Desk
Resolve tickets, guide resets and answer how-to questions 24/7. Worked entirely through WhatsApp, on-premise — no new app, no learning curve.
0/7
first-line helpdesk
<0s
access & how-to answers
0%
tickets logged & tracked
Faster than a team, at a fraction of the cost.
24/7 first-line IT support that never queues — your IT team only touches the tickets that genuinely need them.
Everything the AI can do for IT Helpdesk
First-line IT that resolves the routine and routes the rest — so your team builds, not babysits.
Helpdesk & support
- Answer how-to and access questions 24/7
- Walk users through fixes step by step
- Raise, update and track tickets
- Escalate with full context
Access & provisioning
- Handle password and access requests
- Run joiner-mover-leaver checklists
- Track assets and licences
- Enforce approval and access policy
Monitoring & incidents
- Take incident reports instantly
- Send status and outage updates
- Coordinate response
- Log everything for review
Reporting
- Report on ticket volumes and SLAs
- Surface recurring issues
- Track assets and renewals
- Keep audit-ready records
See it in action
Real requests, on WhatsApp — with the finished deliverable sent back.
Illustrative — in production this runs on your real data.
How the AI runs IT Helpdesk
- 1
A user needs help
A how-to, an access request or an incident lands on WhatsApp.
- 2
It resolves the routine
Walks the user through the fix or handles the request end-to-end.
- 3
It escalates cleanly
Raises a ticket with full context for anything it can’t close.
- 4
It keeps watch
Tracks assets, SLAs and recurring issues, and reports on them.
What it produces
Finished, ready-to-use deliverables — sent straight back on WhatsApp.
Connects to
The outcome
Common IT issues resolved the instant they're raised, any hour — the helpdesk that's always open.
IT Helpdesk — common questions
It guides users through resets and access requests, and logs a ticket if a human step is needed.
See NuArai run your IT Helpdesk team.
Book a 30-minute demo and watch it handle real it helpdesk work, live over WhatsApp.
Book a Demo