AI for Customer Support
Your virtual Support Agent
Answer client queries instantly, 24/7 — escalate only what's needed. Worked entirely through WhatsApp, on-premise — no new app, no learning curve.
0%
of tickets resolved instantly
<0s
first response
0/7
multilingual first-line
Faster than a team, at a fraction of the cost.
24/7 first-line support that never queues — your team only handles the cases that genuinely need a human.
Everything the AI can do for Support
Instant, tireless first-line support — resolving most tickets and escalating the rest with context.
Instant answers
- Resolve common questions 24/7
- Answer from your knowledge base and policies
- Guide customers step by step
- Serve in multiple languages
Tickets & escalation
- Raise, update and track tickets
- Escalate complex cases with full context
- Route to the right team
- Follow up until resolved
Proactive care
- Send status and outage updates
- Chase pending customer info
- Collect feedback and CSAT
- Spot and flag recurring issues
Insight
- Report on volumes and resolution times
- Surface top issues
- Brief teams on trends
- Keep records audit-ready
See it in action
Real requests, on WhatsApp — with the finished deliverable sent back.
Illustrative — in production this runs on your real data.
How the AI runs Support
- 1
A customer messages
A question or issue arrives — at any hour, in any language.
- 2
It resolves most
Answers from your knowledge base and guides the customer through.
- 3
It escalates cleanly
Raises a ticket with full context and routes it to the right team.
- 4
It closes the loop
Follows up, collects feedback and flags recurring issues.
What it produces
Finished, ready-to-use deliverables — sent straight back on WhatsApp.
Connects to
The outcome
Clients get instant answers day or night, requests are logged and routed automatically, and your team's time goes to the cases that matter.
Support — common questions
Yes — it answers client queries instantly at any hour and only escalates what genuinely needs a human.
See NuArai run your Support team.
Book a 30-minute demo and watch it handle real support work, live over WhatsApp.
Book a Demo