Industry

AI for Energy & Utilities

Utilities serve everyone, all the time. NuArai's agents answer billing and account queries, log and route fault reports, send outage and restoration updates, and compile operational reporting — 24/7, on-premise and governed.

0/7

outage & billing support

Live

field-crew dispatch

0%

HSE records kept

24/7

customer & fault handling

How NuArai transforms Energy

Customer, billing and account queries, 24/7
Fault and outage logging and routing
Proactive outage and restoration updates
Meter, connection and service requests
Field and operations data retrieval
Operational and collections reporting
Capabilities

Everything the AI can do for Energy

Handle customers, field crews and compliance across a demanding, always-on sector.

Customer & billing

  • Answer billing, tariff and usage questions
  • Take meter readings over WhatsApp
  • Report and track outages
  • Handle connection and move requests

Field & assets

  • Dispatch and update field crews
  • Log inspections and maintenance
  • Track assets and work orders
  • Flag safety and compliance issues

Operations

  • Coordinate shutdowns and permits
  • Chase parts and contractors
  • Monitor exceptions and alerts
  • Brief control-room teams

Compliance & reporting

  • Keep HSE and audit records
  • Track regulatory deadlines
  • Report on uptime and incidents
  • Support role-based access

Real requests, answered on WhatsApp

AIvia WhatsApp
There's a power cut in Al Barsha — when's it back?
Logged and matched to a known outage in your area. Estimated restoration 2 hours — I'll message you when it's back.
AIvia WhatsApp
Submit my meter reading — 40521 — and explain last month's bill.
Reading 40521 logged. Last month was 18% higher during the heatwave; AED 62 of it is the cooling tariff. Want a full breakdown or a payment plan?

Illustrative — in production this runs on your real data.

How it works

How the AI runs Energy

  1. 1

    A request or reading arrives

    A customer or field crew messages about billing, an outage or a job.

  2. 2

    It handles or dispatches

    Answers the customer or assigns and updates the field crew.

  3. 3

    It tracks the work

    Logs inspections, chases parts and flags safety issues.

  4. 4

    It reports

    Uptime, incidents and compliance briefs stay current for control rooms.

The AI departments behind Energy

NuArai deploys the specialist agents this industry needs — each a full department in its own right.

Customers and faults handled instantly around the clock, with operations reported on demand.

See it for your business

Energy — common questions

Right away it can customer, billing and account queries, 24/7, fault and outage logging and routing and proactive outage and restoration updates — all on WhatsApp, against your live systems. These aren't chat demos; they're real tasks finished end to end, then logged for your records.